Cancellation & Refund Policy

• Your order is cancellable until printing starts — use the Cancel order button on the order page. Once printing has begun, the item is made for you and can no longer be cancelled.
• Orders paid online that are not paid within 30 minutes are cancelled automatically; nothing is charged.
• Cash on Delivery orders cancelled before dispatch cost you nothing.

• When a paid order is cancelled, the full amount is refunded to your original payment method. Refunds are initiated immediately and usually reflect within 5–7 working days, depending on your bank.
• Payments made directly by UPI are refunded to the UPI account you paid from.
• If money was debited through our payment partner but the order shows unpaid, it is either confirmed automatically or refunded to you in full — you don't need to do anything.
• A payment sent directly to our UPI ID is not reversed automatically. Submit the 12-digit UTR from your UPI app on the order page up to 72 hours after the order lapsed and we will verify it. After that, write to support@printgram.in with your order number and UTR, and we will confirm your order or refund you.

Because every item is made to order, we do not accept returns for change of mind or size. If your item arrives damaged, misprinted or different from what you ordered, write to support@printgram.in within 7 days of delivery with your order number and photos — we will send a free replacement or refund you in full. Print defects such as cracking or peeling are covered for 30 days.